Refund and Returns Policy
At Vikis Arts, we specialize in handcrafted and made-to-order furniture. Every product is carefully created by skilled artisans,
therefore please read this policy carefully before placing an order.
- Last Updated: 26/12/2025
Thank you for shopping at www.vikisarts.com.
Return & Refund Eligibility
Because our products are handmade and made-to-order, returns are not accepted once an order has been confirmed.
Refunds or replacements are only applicable in the following situations:
- You receive a damaged product
- You receive the wrong product
- The product has a manufacturing defect
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, you must:
- Contact us within 48 hours of delivery
- Provide clear photos and/or videos showing:
- The damaged product
- Inner and outer packaging
- The shipping label
- Failure to report the issue within 48 hours may result in the claim being rejected.
Resolution Options
After review and verification, we may offer one of the following:
-
Free replacement of the damaged or incorrect item
OR -
Partial or full refund, depending on the issue
OR -
Store credit, if mutually agreed
The final resolution will be determined after inspection and verification.
Non-Refundable & Non-Returnable Items
Refunds and returns are not applicable for:
-
Customized or personalized furniture
-
Minor color variations (as products are handmade)
-
Natural wood grain, bone inlay variations, or handcrafted characteristics
-
Damage caused after delivery due to misuse or improper handling
-
Clearance, discounted, or sale items
Cancellation Policy
-
Orders may be cancelled within 24 hours of placing the order.
-
Once production has started, cancellations and refunds are not possible.
International Orders
- We ship worldwide.
- Customs duties, import taxes, and local charges are the responsibility of the buyer and are non-refundable.
- We are not responsible for delays caused by customs or border clearance.
Refund Processing Time
-
Approved refunds are processed within 7–14 business days.
-
Refunds are issued to the original payment method.
-
The time taken to reflect in your account depends on your bank or payment provider.
Shipping Charges
-
Shipping charges are non-refundable.
-
If a return is approved, return shipping costs will be borne by the customer unless stated otherwise.
Contact Information
For any refund or return related queries, please contact us:
Website: www.vikisarts.com
Company: Vikis Arts
Email: Info@vikisarts.com
Phone: +91 6377 66 0474
Address: Behind Techno India Street, Tekri, Udaipur – 313001 Rajasthan, India